cici100 FAQ for Malaysian Players

The minimum withdrawal amount at cici100 is RM50. This means your account balance must be at least RM50 before you can submit a withdrawal request. Make sure the funds have met the wagering requirements if they involve a bonus — only then will your withdrawal be approved without any issues.

Generally, withdrawals at cici100 are processed within 15 minutes to 2 hours from the time the request is submitted. The actual time depends on the payment method you choose and current system conditions. If you use Touch 'n Go eWallet or DuitNow, the process is usually faster compared to traditional banks.

Yes, cici100 processes withdrawal requests every day including Saturday, Sunday and public holidays. Customer support is available 24/7, so if there is any delay or enquiry, you can reach our team at any time via live chat or email in either Malay or English.

A "pending" status usually occurs when account verification is not yet complete, bonus wagering requirements have not been met, or additional verification is required by cici100. Make sure the name on your cici100 account matches the name on your payment method. If it remains delayed beyond 2 hours, contact our customer support immediately via live chat.

Generally, cici100 recommends withdrawing to the same payment method used during deposit. This is a standard security measure to prevent account misuse and ensure funds reach the rightful owner. If you wish to change your withdrawal method, contact customer support for further guidance.

cici100 supports a range of popular deposit methods in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies including USDT, BTC, and ETH. Choose the method that works best for you — all of these are fully supported by the cici100 platform.

The minimum deposit at cici100 is RM30 for all supported payment methods. This limit is the same regardless of whether you use Touch 'n Go eWallet, DuitNow, FPX, or cryptocurrency. For new players looking to claim the 100% welcome bonus of up to RM888, a deposit of RM30 is enough to qualify.

cici100 does not charge any additional fees for deposits. The amount you put in is the amount credited to your account. However, note that some banks or e-wallet providers may apply their own transfer fees according to their own policies — this is beyond cici100's control. Check your payment provider's terms before making a transaction.

To make a crypto deposit at cici100, log in to your account, select a crypto payment method (USDT, BTC or ETH), and the system will generate a unique wallet address for your transaction. Send the desired amount from your crypto wallet to that address. Once the blockchain network confirms the transaction, your balance will be credited automatically. Confirmation time depends on the crypto network's traffic at that moment.

Yes, cici100 supports deposits via FPX (Financial Process Exchange) — Malaysia's online banking system covering most major banks such as Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and several others. Select the FPX option during deposit and you will be directed to your bank's portal to complete payment securely. The minimum deposit remains RM30.

cici100 typically requests account verification when a player makes their first withdrawal, when there is unusual activity on the account, or when transaction amounts exceed certain limits. This process is standard in the online gambling industry and is intended to protect your account from unauthorised use and ensure compliance with international licensing requirements.

This name-matching requirement is an important security measure. It ensures that the person who registered the account, made the deposit and receives the withdrawal is the same individual. This protects you from fraud and ensures funds can only be transferred to an account that belongs to you. If the names do not match, the withdrawal process may be put on hold until verification is complete.

All documents submitted to cici100 are stored using high-level data encryption. This information is not shared with third parties unless required by law or a relevant regulatory body. cici100 adheres to a strict privacy policy, and you can read further details in our Privacy Policy to understand how your personal data is handled.

Generally, cici100 requires a copy of a valid identity card (MyKad) or passport as proof of identity. In some cases, recent proof of address or a screenshot of your payment method may also be requested. All documents must be clear, readable and show complete information. Our support team is ready to assist if you are unsure which documents to submit.

If your verification is rejected, the cici100 team will inform you of the reason. Common causes include blurry document images, mismatched information or expired documents. You can resubmit the corrected documents. Contact our 24/7 customer support via live chat for step-by-step guidance to complete the KYC process smoothly.

Live casino at cici100 uses live video streaming technology that connects you with real dealers in a casino studio. You can watch every dealer action in real time through high-resolution cameras. Bets are placed through your digital interface, while game outcomes are determined by the dealer directly — no random number generator (RNG) software is involved in live dealer games.

In baccarat, you bet on either "Player", "Banker" or "Tie". Two or three cards are dealt to each side, and the side whose card value is closest to 9 wins. 10s, Jacks, Queens and Kings are worth 0; other cards follow their face value. Betting on "Banker" is statistically slightly more favourable than "Player". The "Tie" bet pays more but has lower odds.

Roulette offers a variety of bet types. Inside bets include straight up (one number), split (two adjacent numbers), street (three numbers), corner (four numbers), and six line (six numbers). Outside bets include red/black, even/odd, 1–18 or 19–36, as well as dozens and columns. Payouts differ by bet type — the more specific the number chosen, the higher the payout multiplier.

cici100 offers a range of table limits to suit different types of players. There are tables with lower betting limits suitable for new or more cautious players, as well as tables with higher limits for experienced players. You can view the table limits in detail before joining any game — all this information is clearly displayed on the cici100 live casino interface.

Sic Bo is a dice game originating from Asia, played with three dice. Players place bets based on the possible outcomes of the dice roll. The main bet types include: Small (total 4–10), Big (total 11–17), bets on a single number, pairs, or specific triple values. Sic Bo is easy to learn because the betting board clearly displays all options and payout multipliers.

Yes, all live casino games at cici100 can be played directly through your mobile browser without downloading any additional app. The cici100 platform is optimised for Android and iOS, delivering a smooth gaming experience on smaller screens. Make sure your internet connection is stable — live streaming requires a good connection for the best video quality.