Your Privacy Is Our Priority

This Privacy Policy outlines cici100's practices regarding the collection, use, storage and protection of personal information of players using our online gambling platform. By registering an account or using cici100 services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before using any of our services.

cici100 operates under international licensing and complies with data protection requirements set by the regulatory body. We take your privacy seriously and continually work to ensure your personal information is handled to the highest security standards.

1. Information We Collect

cici100 collects various types of personal information from our players to ensure smooth platform operations and compliance with licensing requirements. The information collected includes:

Identity Information

• Full name as shown on the identity card (MyKad) or passport
• MyKad number or passport number for identity verification purposes
• Date of birth to confirm the player meets the minimum age requirement of 21 years
• Current residential address including postcode and state
• Active mobile phone number for two-factor verification
• Valid email address for account communications

Financial Information

• Details of the payment method used, such as e-wallet account number, bank name and information related to deposit and withdrawal transactions
• Financial transaction records including deposit amounts, withdrawals and account balance
• Crypto asset information where applicable, including digital wallet address

Platform Usage Information

• Game history including game type, session duration and betting activity
• IP address, device type, operating system and browser version
• Website interaction data including pages visited and time of visit
• Communication logs with the customer support team

2. Purpose of Data Collection

Every piece of data we collect has a specific and legitimate purpose. cici100 uses players' personal information for the following purposes:

• Identity and age verification to ensure compliance with the minimum age requirement of 21 years
• Secure processing of deposits and withdrawals via supported payment methods
• Player account management including setting betting limits and VIP programmes
• Prevention of fraud, money laundering and other illegal activities
• Providing effective customer support in Malay and English
• Sending information related to bonuses, promotions and important account updates
• Compliance with legal requirements, licensing regulations and court orders
• Continuous improvement of the user experience on the cici100 platform
• Support for responsible gambling initiatives including monitoring of betting patterns

3. Information Sharing

cici100 does not sell, rent or trade players' personal information to any third party for their own commercial purposes. However, we may share information in the following circumstances:

Third-Party Service Providers

We work with trusted service providers for platform operations, including payment processors and identity verification companies. These providers are bound by strict confidentiality agreements and may only use your data for the purposes specified.

Legal and Licensing Requirements

cici100 may be required to disclose player information to regulatory authorities, law enforcement agencies or courts when lawfully required to do so. This includes disclosure for anti-money laundering purposes and licensing compliance verification.

Business Transfers

In the event of a merger, acquisition or transfer of business assets, player information may be transferred as part of that transaction. You will be notified in advance and the same or stricter privacy policy will apply.

4. Data Security

We implement various technical and organisational measures to protect your personal information from unauthorised access, use or disclosure:

• 256-bit SSL/TLS encryption for all data transmissions between your device and our servers
• Database-level data encryption for stored sensitive information
• Strict role-based access controls for internal staff
• 24/7 security monitoring by an experienced technical team
• Regular security audits by independent third parties
• Clear incident response procedures for handling any data breaches
• Encrypted data backups at separate, geographically distributed secure locations

Although we take all reasonable steps to protect your data, no security system is completely foolproof. You are also responsible for keeping your account password and login information secure. Do not share your password with anyone and contact us immediately if you suspect unauthorised access to your account.

5. Cookies and Tracking Technologies

cici100 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how players interact with the platform for continuous improvement.
• Functional Cookies: Store your preferences such as language and display settings to provide a better experience.
• Analytics Cookies: Used for traffic analysis and usage patterns to help us improve our services.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the cici100 platform.

6. Your Rights

As a cici100 player, you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to licensing and legal obligations that require us to retain certain records.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your personal data in a machine-readable format.

To exercise any of these rights, please contact the cici100 customer support team via live chat or email. We will process your request promptly and will notify you within a reasonable timeframe.

7. Data Retention

cici100 retains players' personal information for as long as the account is active and for the period required by law and licensing requirements after the account is closed. Our data retention policy ensures:

• Identity and KYC records are kept in accordance with international licensing requirements
• Financial transaction records are maintained in line with legal compliance requirements related to anti-money laundering
• Customer support communication logs are kept for the period required for complaint resolution
• Data that is no longer needed will be securely deleted using industry-recognised methods

8. Changes to the Privacy Policy

cici100 reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to players via email or a notification on the platform at least 14 days before taking effect. Continued use of the cici100 platform after such notification is considered acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. The date of the latest update will always be displayed at the top of this document.

9. Contact Us

If you have any questions, concerns or complaints regarding cici100's Privacy Policy or how we handle your personal information, please contact our customer support team:

• Live Chat: Available 24/7 on the cici100 platform, in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries accurately and professionally. Our team will do their best to resolve any concerns you have promptly.